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Data Collection

Among the Personal Data collected by this Website, either independently or through third parties, are: Cookies, your first and last name, email address, phone number, and home address;

Credit card information (card type and number, name on the card, expiration date, and CVC code);

Information about your stays, including arrival and departure dates, special requests, and your service preferences (room preferences, services, or other);

Information you provide about your marketing preferences or when participating in surveys, contests, or promotional offers;

Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of this Website.

You can also choose which personal information you want to provide us. However, if you choose not to provide some details, this may affect some of your transactions.

The possible use of Cookies - or other tracking tools - by this Website or by third-party service providers used by this Website, unless otherwise specified, is for the purpose of providing the Service requested by the User, as well as for the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Website and guarantees that they have the right to communicate or disclose them, releasing the Owner from any liability towards third parties.

Information We Collect Automatically

When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, login information, usage time, requested URL, status report, user agent (such as browser version information), browsing history, result (visit or booking), user booking code, and type of information viewed. We may also collect data automatically through cookies. 

Processing Methods

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other subjects involved in the organization of this Website (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers) may have access to the Data. , hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Purposes of the collection

We use your personal data for the following purposes:

Reservations: We use your personal data to complete and manage your online reservation.

Customer support: We use your personal data to provide you with customer support

Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travelers choose their ideal accommodation. If you submit a review, it may be posted on our site.

Marketing activities: we also use your data for marketing activities, in the manner permitted by law. When we use your personal information for direct marketing purposes, for example commercial newsletters and marketing communications about new products and services, or offers we think you may be interested in, we will include an unsubscribe link, which you can use if you no longer want to receive such messages in the future.

Other communications: There may be other times when we get in touch with you by email, post, telephone or text message, depending on the contact details you have provided. We may contact you for the following reasons:

We may need to respond to or handle a request you have submitted.

If you have not completed an online booking, we may send you an email inviting you to complete your booking. We believe this is a useful add-on service that allows you to go ahead with a booking without having to search for accommodation again or enter your booking details again.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.

Statistics, improvements and research. We use personal data to conduct research and analysis and may engage a third party to do so. We may share the results of these searches, even with third parties, in an anonymous and aggregate form. We use your personal data for statistical purposes, to improve our services, to improve the user experience and to increase the functionality and quality of our online travel services.

Security, detection and fraud prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment purposes and for security purposes, for example through user authentication. For these purposes, personal information may be shared with third parties, such as the police force or external consultants, in accordance with the provisions of current legislation.

Compliance and Legal Purposes: In certain instances, we may use the information you provide (including your personal information) to manage and resolve legal disputes or disputes, for government investigations and compliance audits, or to enforce contracts or to comply with requests made by law enforcement, in accordance with the provisions of the law.

If we use automated means to process personal data that produces legal effects or has a significant effect on you, we will implement the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.

The User's Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to accounts on third party services, Interaction with external social networks and platforms, Remarketing and behavioral targeting, Transfer of data outside of the EU, Hosting and backend infrastructure, Saving and backup management, Statistics, Registration and authentication, Interaction with live chat platforms, Location-based interactions, Payment management, Viewing content from external platforms, SPAM protection, Management of tags, Contacting the User, Platform services and hosting, Contact management and sending messages, User database management, Infrastructure monitoring and Heat mapping and session logging.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Facebook permissions requested by this website

This Website may ask for some Facebook permissions which allow it to perform actions with the User's Facebook account and to collect information, including Personal Data, from it. This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook Inc.


For more information on the permissions below, please refer to the Facebook permissions documentation and Facebook's privacy policy.

Access to accounts on Third Party Services

This type of service allows this Website to collect Data from your accounts on third-party services and perform actions with them.

These services are not activated automatically, but require the express authorization of the User.

Access to Facebook account (this Website)

This service allows this Website to connect with the User's account on the Facebook social network, provided by Facebook, Inc.

Required permissions: Access to private data and City.

Place of processing: United States – Privacy Policy.

Stripe Account Login (Stripe Inc)

This service allows this Website to connect with the User's account on Stripe, provided by Stripe, Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Contact the User

By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the header of the form.

Personal Data collected: ZIP code, city, Tax Code, surname, date of birth, email, address, country, name, fax number, telephone number, VAT number, province, company name, gender, state and various types of Data.

Mailing List

By registering with the mailing list or newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be sent. User's email address could also be added to this list as a result of registering on this Website or after making a purchase.

Personal Data collected: ZIP code, city, surname, Cookie, date of birth, Usage data, email, address, country, name, telephone number, province, company name, gender, website and state.

Payment Management

Payment management services allow this Website to process payments by credit card, bank transfer or other instruments. The data used for payment are acquired directly by the operator of the requested payment service without being processed in any way by this Website.

Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or payment notifications.

Gestpay Banca Sella (Banca Sella S.p.A.)

Gestpay is a payment service provided by Banca Sella S.p.A.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: Italy – Privacy Policy.

MyBank UniCredit (UniCredit S.p.A)

MyBank is a payment service provided by UniCredit S.p.A.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: Italy – Privacy Policy.

Paypal (paypal)

PayPal is a payment service provided by PayPal Inc., which allows the User to make online payments.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Heat mapping and session recording

Heat mapping services are used to identify which areas of a page are subject to cursor passage or mouse clicks in order to detect which of them attract the most interest. These services allow traffic data to be monitored and analyzed and are used to keep track of User behavior.Some of these services may record sessions and make them available for later viewing. Smartlook (, s.r.o.). Smartlook is a heat mapping and session logging service provided by, s.r.o.

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